The most common word in the vocabulary of a PC user is HELP! But where do you turn? One option for Windows users is Support.com, a company that can take remote control of your PC to help resolve problems. For details, Larry Magid spoke with Support.com’s chief marketing officer, Anthony Rodio.

Almost overshadowed by the reaction to Apple’s iPhone price cuts and its new iPods was the news that Apple and Starbucks reached a deal where anyone will be able to use iTunes at Starbucks without having to pay Wifi fees. This will work with Macs, PCs and the WiFi equipped iPod touch and iPhone. Users will be able to purchase songs being played at the local Starbucks and see the last 10 songs played.

To get a better understanding of the service, Larry spoke with Starbucks CEO and founder Howard Schultz who participated in Apple’s announcement.

On Wednesday, September 5, Steve Jobs announced several new iPods and made the stunning announcement that he was lowering the price of the 8GB iPhone from $599 to $399. This may be good news for potential iPhone buyers but it was a punch in the stomach for some early adopters who felt Apple was punishing them for having been loyal early buyers. After a day of online protests, Steve Jobs said he got it, and issued an open letter to iPhone customers saying that anyone who bought an iPhone would get $100 credit to use at an Apple online or brick and mortar store.

Larry Magid talks about the controversy and interviews Apple VP Phil Schiller about the pricing on the day of the original announcement. It was before the firestorm and Jobs’ “apology.”

He’s funny, articulate and generally regarded as a visionary. In this interview Guy Kawasaki talks about his latest venture, Truemors.com, but not until he tells us why “life is good” for anyone wanting to venture out on the net. Whether you watch this for the advice or the humor, you won’t be disappointed spending a few minutes with Larry and Guy.

In addition to Truemors, Guy is managing director of Garage Technology Ventures, an early-stage venture capital firm and a columnist for Entrepreneur Magazine. Previously, he was an Apple Fellow at Apple Computer, Inc. Guy is the author of eight books including The Art of the Start, Rules for Revolutionaries, How to Drive Your Competition Crazy, Selling the Dream, and The Macintosh Way. He has a BA from Stanford University and an MBA from UCLA as well as an honorary doctorate from Babson College.

Larry Magid talks with Brandon Watson, CEO of IMSafer talks about a tool that parents can use to be alerted if their kids are doing something dangerous online. Is it parenting or spying. Watch and decide.

Tony Perkins is the head honcho of AlwaysOn which, among other things, runs an annual conference for high-tech companies, venture capitalists and other tech insiders. Larry Magid caught up with him between sessions as the annual AlwaysOn Stanford Summit was getting underway.

Is it a cell phone or a VOIP phone? It’s both. T-Mobile has a new phone that lets you talk via their regular mobile network or connect to a WiFi hotspot at home or on the go. Larry Magid takes it out for a spin.

In the unusually intimate setting of a small auditorium at its Cupertino, Calif., headquarters, Apple Inc., on Tuesday unveiled a new line of iMacs as well as new versions of its iLife and iWork software. The event, attended by perhaps a couple hundred journalists and analysts, was far more low-key than Apple’s usual high-profile announcements, but CEO Steve Jobs was as enthusiastic as ever about the company’s new products.

New PCs don’t usually get a lot of attention. But anything Apple announces these days is of interest because the company has been on a roll with record earnings — not just from iPods and iPhones, but from its Macintosh computers as well. Jobs reported a 36 percent jump in Mac sales, which he said were “more than three times the industry growth rate.”

Apple is replacing its old white plastic iMacs with a new line made from “aluminum and glass.” Aside from being lighter and having a more polished look, the new Macs, according to Jobs, are more environmentally friendly because they’re made from materials that are more valued by recyclers. (more…)

Dr. Irving Wladawsky-Berger just retired from a long and decorated IBM career of 37 years. He’s doing some cutting edge research on the future of virtual works. Also interviewing him is Robert Scoble of Scobleizer and Podtech.

Retrevo already helps you find product informtaion and user manuals but will soon add the ability to find credible product reviews. Larry Magid talks with CEO Vipin Jain.